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Kimpton Flooring - Superior Service!

 We aim to respond to all enquires and sample requests in a prompt manner,

 We are sometimes able to answer Email questions and price requests during weekend and evening periods.

Why not visit our Sales Showroom and 3 Large Warehouses full of Flooring Bargains?

We are open to the Trade and Public Monday to Friday from 8am until 5pm.

How to find us:

 We are located just outside Caerphilly in Bedwas.  Turning off junction 28 on the M4, Head along the A467 signposted Risca. At the end of the dual carriageway, go straight across the roundabout past Bassaleg school and then left at the next mini roundabout onto the A468 Caerphilly Road. Continue through Machen, Trethomas and Bedwas. Turn right at the lights onto the Bedwas House Industrial Estate - We are at the very end of the road on the right, Just before the roundabout.

We ship Flooring materials out daily, Nationwide by next day Courier service or Pallet Line Express.

Terms and Conditions

Availability  While every effort will be made to ensure that all products shown are in stock, we offer no guarantee of availability - Items listed do not constitute an offer for sale.

Payment  All goods must be fully paid for on collection or prepaid prior to sending out by courier service.

Errors  Pricing mistakes and or omissions to any of our web pages are not legally binding.

Delivery All stock items sent out, usually arrive between 8am and 5.30pm, Monday to Friday normally within 1 - 3 working days of placing your order. We will call you if we are unable to deliver on this date, and to arrange an alternate date that is convenient to you.

All product deliveries are made 'Kerbside' at the nearest access point to the delivery address for the delivery vehicle. The driver may require help unloading the products. As deliveries can be made on large lorry or van, it is assumed that the delivery address will be accessible by lorry. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width limit please inform us at the time of order. If a delivery is attempted, and is unable to be delivered due to width or weight restriction, and you have not told informed us, you will be charged for re-delivery. In the event that you are not available to provide a signature on the pre-arranged date, you may be charged for re-delivery. If you live above the ground floor (i.e. in a flat) note that we are only able to deliver your goods to the ground floor entrance.

We use third party delivery and courier company's and as such the drivers are unfortunately unable to move the goods inside for you. These couriers are only able to deliver flooring products to the outside of your home.

Kimpton Flooring shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of our goods and products

Please note: We normally only deliver to United Kingdom and Northern Ireland addresses - Prices for overseas delivery available on request

Prices and VAT.  The price shown for listed goods exclude postage and packing.  All Flooring products and delivery prices quoted are exclusive of vat which will be added at the current rate.

Cancellations and Returns
Applicable for Internet Sales only - In accordance with the Distance Selling Regulations 2000 you have the right to cancel your order, up to 7 days after you receive the goods but would be liable for the return postage.

If you wish to cancel a special order item or goods that have been already sent out, you will be charged a re-stocking charge of 20% of the total amount of the purchase. If the order has already been delivered, the purchaser shall be liable for the return postage as well as the 20% re-stocking charge.

Damaged or Faulty Goods
Every effort is made to ensure that your goods are delivered in perfect condition. Please inspect your goods immediately on delivery as no claims with regard to damaged items can be made after our driver has left the delivery address, unless signed for as damaged on delivery. Goods refused on delivery that are found to be undamaged on return to us will incur the return delivery charge where applicable. In the unlikely event that some of your goods are damaged we will collect and replace the product. Any claims must be made within 7 days of receipt of goods

Damaged or faulty goods must be reported to us immediately, either by phone: 029 2086 2086, fax: 029 2088 5990 or by email to: sales@kimptonflooring.co.uk. We will then make further arrangements with you.

Colour and shading
The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors. We strongly recommend that you obtain actual samples of materials from us if in any doubt of colour or suitability. No materials can be accepted for return due to shading problems once cut and or fixed - Please ensure correct shade matching before cutting and laying.

Consumer Rights
None of the above Terms and Conditions affect your statutory consumer rights.

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